We are not aware of any material limitations or restrictions on the scope of financial advice service we provide. If these are identified, we will disclose them to you.
How We Get Paid
We earn our income from either a fee or commissions earned from providers or a combination of both.
Fees and Expenses
Should you proceed with our financial advice and we arrange insurance for you, then a fee be charged. This fee will be based on the amount of work and time required to provide and implement our advice and will be shown on your invoice.
If we arrange insurance for you and you cancel it part way through the insurance period, we may keep some or all of that fee from any refund due to you by the provider.
We may charge a small fee for making adjustments to your insurance during the insurance period. This fee will show on your invoice.
Sometimes other fees are charged that do not relate to the financial advice such as credit card fees. If so, we will advise you of this in our recommendation.
PSCCNZ retain a percentage of this fee for a range of professional services they provide to Kiro Management Limited.
Conflicts of Interest and Incentives
When we arrange insurance for you, the provider(s) may pay us a commission. The amount of the commission varies between providers and products and is based on a percentage of the Company Premium and Natural Disaster Premium (if applicable).
If we arrange insurance for you and you cancel it part way through the insurance period, we may keep some or all of the commission from any refund due to you by the provider.
PSCCNZ retain a percentage of this commission for a range of professional services they provider to Kiro Management Limited.
If a person or entity has referred you to us, we may pay them a percentage of the commission and/or fees we receive for their referral.
A financial adviser may have a conflict of interest in circumstances where financial advice has been provided to two clients who later have a dispute. If this occurs the financial adviser will disclose the conflict of interest to you and refer one client to another financial adviser for advice and assistance.
To ensure that our Financial Advisers priorities your interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the information you have provided and your unique circumstances.
We maintain a register of conflicts of interest – real or perceived – we will discuss this with you.
PSCCNZ and Kiro Management Limited also undertake annual internal reviews to ensure compliance with these statements.
Premium funding enables you to pay the insurance premium by instalments, rather than make a lump sum payment.
Premium funding companies charge interest, and they take a power of attorney over your insurance policy. This means they can cancel your insurance policy if you fail to pay an instalment.
If you enter into a premium funding arrangement, the premium funding company will pay Kiro Management Limited a commission as a percentage of the amount they fund. We share some of this commission with PSCCNZ for the services they provide.
We will disclose the amount of this when we know the scope and nature of the advice you need and whether you want to pay by instalments.
Complaints Handling & Dispute Resolution
Please refer to our Internal Complaints Process that can be found here.
Kiro Management Limited, PSCCNZ and anyone who gives financial advice on their behalf have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
- exercise care, diligence and skill in providing you with advice;
- meet standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure that we have the expertise needed to provide you with advice;
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure we treat you as we should and give you suitable advice.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the FMA website here.
Kiro Management Limited (FSP736191), is a Financial Advice Provider (FAP).
Our contact details are:
Phone: +64 21 117 1224
Auckland, New Zealand
Jo Kiro (FSP89462), is a Financial Adviser of Kiro Management Limited, and her contact details are:
Phone: +64 21 117 1224